American National Mobile App
My Role: UI Designer | OCT 2018
Overview
AN Mobile is the mobile app for American National clients. I assisted in updating the process in which clients used the app to submit an auto glass claim. In response to user feedback, I created mockups and worked with developers to modify the design based on Xamerin limitations while still following best practices for iOS and Android. In the end I created an user-friendly layout inspired by Google material design.
Old User Flow
To report a claim the user would select a policy, click report a claim, and then upon choosing the type of claim (in this case glass breakage only) they would be directed to a phone number they could call; or for reimbursement a mailing and email address.
New User Flow
LYNX (auto glass claims service) was integrated into the application which gave users the ability to submit a glass claim completely through the app. The user now fills out details about their claim, clicks submit, and receive their claim’s confirmation number all in the AN Mobile app. Users responded positively to the updated process of reporting glass claims through the application.
